Privacy Policy
Your privacy matters to us at SoftCornerRoute
Information We Collect
When you reach out to us for corporate flower setups or gift services, we gather details you choose to share. This includes your full name, company name, email, phone, delivery addresses, and your particular floral requirements. Payment details are collected at order time and are securely handled by our payment partners.
For corporate clients, we might obtain extra business information like company registration data, preferred delivery timelines, and budget expectations to tailor our service to your needs.
Our site automatically gathers technical details when you browse, such as your IP address, browser, device details, and navigation paths. We use this to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We mainly use your information to complete flower orders and deliver high-quality support. This covers order processing, arranging deliveries, crafting customized designs per your specs, and keeping you informed about your service needs.
We also leverage data to enhance our offerings and user experience on the site. This helps us identify which corporate floral services are most beneficial to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
SoftCornerRoute respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal information as a priority and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we employ strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: roughly two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or after about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyze website performance.
You can manage cookie settings through your browser's preferences. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy applies only to SoftCornerRoute and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We encourage you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
SoftCornerRoute Privacy Team
43 Bedford Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.